Shipping policy

Celestora Shipping & Delivery Policy

1. Order Processing & Priority Dispatch

  • All orders are shipped within 12 hours of confirmation.

  • Custom or made-to-order pieces may require additional processing time, handled with premium care.

2. Delivery Timelines (Premium Speed)

  • Metro Cities: 2–3 working days

  • Inner Cities & Remote Regions: 4–5 working days

  • We always select the fastest and most reliable courier partner available for your pincode.

3. Luxury Shipping — Always Free

  • Free Shipping across India on both COD and prepaid orders.

  • No hidden fees — the price you see is the final price you pay.

4. Real-Time Tracking & Updates

  • Tracking details are shared instantly via:

    • WhatsApp

    • Email

    • SMS

  • Monitor your order from dispatch to doorstep.

5. Premium Packaging, Safety & Delivery Protocols

  • All orders are delivered in tamper-evident, secure, luxury-grade packaging.

  • If your package looks open, tampered, or damaged, please refuse delivery immediately — we will send a free replacement.

Opening Video for Safer Support

  • We strongly recommend recording a video while unboxing your delivery package.

  • This helps us support you faster in case of refunds, exchanges, or damage-related concerns.

  • While we always stand with our customers, videography streamlines verification and ensures a smooth experience.

  • You can read more about this in our Exchange Policy.

6. Exclusive Pincode Serviceability

  • Shipping is currently available only within India.

  • Celestora may decline delivery to certain pincodes where courier service is unreliable.

  • Prepaid orders for undeliverable areas will be fully refunded.

7. Trusted & 100% Secure Payments

  • Payments are processed through high-security, encrypted gateways.

  • All major VISA, MasterCard, and supported debit/credit cards are accepted.

  • COD available on eligible pincodes.

  • All payments are in INR, with no hidden charges.

8. Celestora Care Support

For premium, dedicated assistance: