Find answers to common questions about our premium 925 silver jewellery, shipping, and policies.
925 Sterling SilverHallmarking Where ApplicableCertificate of AuthenticityQuality CheckedSecure Payments
Popular Questions
Quick answers to the doubts most buyers check before placing an order.
Yes. Celestora jewellery is crafted using authentic silver, and product-specific purity details are mentioned on the relevant product page so you know what you are buying before checkout.
Yes. Cash on Delivery is available on eligible orders. COD orders require a small partial payment which is added in the final order amount. We do not charge any extra fees for COD.
Delivery timelines depend on your location, payment mode, and courier movement after dispatch. Prepaid and eligible partial-pay orders are generally prioritized, while COD orders may take longer because of confirmation steps.
If you receive a damaged, defective, or wrong item, report it within 24 hours with a clear unboxing video. Our support team will guide you through the review and replacement process as per policy.
Yes. Celestora offers jewellery in 999 silver, 925 Sterling Silver, 62.5% silver, and other clearly mentioned silver purities. The exact purity is mentioned on each product page near or below the price. Kindly check the product details carefully before ordering.
No. Not every product is 925 Sterling Silver. Celestora offers different silver purities including 999 silver, 925 Sterling Silver, 62.5% silver, and other purities depending on the product. Please check the purity mentioned on the product page before placing your order.
Yes. Celestora is certified by the Bureau of Indian Standards. BIS Certification No. HM/C-9790211128.
Celestora jewellery is hallmarked wherever applicable. Hallmarking depends on the product type, purity, and applicable hallmarking rules.
Yes. An authenticity certificate is included in the box with every eligible order so you can shop with confidence.
Yes. Celestora is GST registered. GST No. 04AASPC6137A1Z5.
No. To reduce paper wastage under our Green Initiative, we do not include paper invoices in the box. A digital GST invoice is issued and can be requested by contacting us on WhatsApp at +91 7719656135 or by emailing support@celestora.in.
Yes. Celestora jewellery comes with added tarnish protection through our TarnishGuard™ coating, designed to offer up to 6x better tarnish resistance compared to regular untreated silver jewellery.
Celestora jewellery is water-resistant for normal handwash and light splashes. However, it should be kept away from seawater, swimming pools, hard water, chemically treated water, perfumes, lotions, sprays, makeup products, and harsh chemicals.
Celestora has an average customer rating of 4.8 out of 5 and is trusted by thousands of customers for quality, finish, and a reliable shopping experience.
Celestora focuses on clearly mentioned silver purity, BIS certification, hallmarking wherever applicable, authenticity certificates, careful quality checks, secure payments, and customer-first support.
Yes. Every order goes through a quality check before dispatch. We also maintain dispatch and packaging records to help verify order condition if required.
Yes. Celestora ships across India. If your pincode has a rare serviceability issue, our support team will guide you with the available delivery option.
If delivery is not possible at your pincode through our regular courier partners, we may guide you with an alternate prepaid delivery option where available. If delivery cannot be completed, your paid amount will be refunded.
Pure Cash on Delivery is not available as a standard option. COD orders require a minimum partial advance payment of ₹199, and the exact advance amount may vary depending on order value, location, and checkout offer.
Most orders are delivered within 3 to 6 days after dispatch. Main cities usually receive orders in 3 to 4 days, while interior or remote locations may take 5 to 6 days or longer depending on the courier route.
If your package arrives damaged, please refuse delivery if possible. If you accept the package, contact us within 24 hours with photos and a proper unboxing video so our team can review the case.
Yes. Celestora supports international shipping. Please contact us on WhatsApp at +91 7719656135 or email support@celestora.in so our team can confirm serviceability and help create your order from the backend.
No. International customs duties, taxes, import charges, and related fees are extra and must be paid by the customer as applicable in the destination country.
Repair support is primarily available for orders delivered within India. International customers may contact support, but shipping, customs, and feasibility limitations may apply.
Once your order is dispatched, Celestora shares the tracking link through WhatsApp and email. You may also receive SMS updates from Shiprocket or the assigned delivery courier.
Yes. You may receive updates for order confirmation, availability, dispatch, courier tracking, and delivery through WhatsApp, email, SMS, or the courier partner.
Order changes are possible only before dispatch or before the tracking link is shared. Please contact us as early as possible, preferably within 3 hours of placing the order.
Address or phone number changes can be requested only before dispatch or before tracking is shared. Once dispatched, address or phone changes may not be possible.
For prepaid or partial-paid orders, WhatsApp confirmation is recommended for faster processing and better courier coordination, but it may not always be a blocker if payment has already been received.
Orders can be cancelled only before dispatch or before the tracking link is shared. Once the order is dispatched or tracking is shared, it cannot be cancelled.
If a customer refuses delivery, is unavailable, does not respond, or causes the order to return to us, any partial or full amount paid may be treated as non-refundable.
No. The minimum ₹199 advance for COD or partial-COD orders is non-refundable if the customer refuses delivery, does not respond, is unavailable, or causes RTO.
If delivery was genuinely not attempted due to courier or serviceability issues, Celestora may review the case and help with reshipment, store credit, or another suitable resolution based on the situation.
Avoid chemical exposure, keep your jewellery away from chemically treated water, and store it in a sealed plastic pouch or airtight packaging when not in use.
Yes. Normal handwash and light splashes are generally fine. However, avoid prolonged water exposure, hard water, seawater, swimming pools, and chemically treated water.
No. Please avoid showering, swimming pools, seawater, hot tubs, and chemically treated water, as these can damage the finish and increase tarnishing.
Yes. Avoid direct or indirect contact with perfumes, lotions, makeup, sunscreen, hair spray, body spray, cleaning products, and chemical products.
Yes. Celestora jewellery is suitable for regular wear. Wearing silver often may help reduce oxidation compared to leaving it exposed in open air, but avoid rough handling, pulling, scratching, and chemical exposure.
Regular wear is acceptable, but avoid rough usage, high-impact activity, heavy pulling, and situations where the jewellery may get scratched, bent, broken, or caught in fabric or equipment.
Wipe it gently with a soft dry cloth after use to remove moisture, oils, and residue. Avoid harsh liquid cleaners unless guided by our support team.
Store each piece separately in a sealed plastic pouch or airtight packaging. Leaving silver exposed to open air for long periods can naturally cause oxidation or blackening.
No. TarnishGuard™ offers added tarnish protection and up to 6x better tarnish resistance, but silver can still tarnish due to air exposure, water, chemicals, sweat residue, and improper storage.
Yes. Silver can naturally react with air and environmental elements over time. Proper storage and regular care help maintain shine for longer.
No. Tarnish, discoloration, oxidation, plating fade, or finish changes caused by usage, air exposure, chemicals, water, sweat residue, or improper care are not covered.
No. Celestora is not liable for tarnish, discoloration, plating damage, or product damage caused by water, hard water, chemically treated water, perfumes, lotions, makeup, sprays, or harsh chemicals.
Yes. Returns are possible only under defined conditions. Wrong, damaged, defective, missing-item, size issue, and change-of-mind cases must follow Celestora's return timelines, proof requirements, tag conditions, self-shipping process, and quality check process.
No. Approved return refunds are generally issued as 925 Credits, not as cash refunds or original payment refunds, unless Celestora specifically approves otherwise in exceptional cases.
925 Credits are Celestora's store credit system. They can be used for future purchases on Celestora, subject to the validity and terms shared at the time of issue.
Yes. A proper unboxing video is mandatory for wrong, damaged, defective, or missing-item claims. If the video is not shared or the timeline is missed, Celestora reserves the right to reject the claim.
You may email us for size issue or change-of-mind return requests within 2 days of delivery. Such requests are reviewed case by case and require self-shipping by the customer.
Email support@celestora.in with your order ID, product name, invoice details, reason for return, and required proof. Our team will share the return instructions and address if your request is eligible for review.
No. Celestora does not arrange reverse pickup for returns, exchanges, replacements, sizing issues, change-of-mind returns, or repair requests. The customer must pack and ship the product to the address shared by Celestora.
If the Do Not Remove tag is removed, broken, tampered with, reattached, missing, or not in original condition, the return, replacement, exchange, or credit request may be rejected.
Yes. All returned products go through a mandatory quality check. Celestora may verify originality, tag condition, signs of use, wear and tear, product condition, and dispatch records.
Yes. If the product shows wear and tear, usage, damage, missing parts, tag issues, or condition mismatch, the eligible credit amount may be adjusted after QC.
Yes. Celestora reserves the right to reject claims in cases of misuse, false claims, missing proof, timeline breach, altered products, tampered tags, suspected fraud, or mismatch with dispatch records.
Yes. Celestora supports secure payment options and follows a trust-first shopping experience with order updates, authenticity assurance, and customer support.
We accept UPI, cards, credit card EMI, net banking, wallets, Pay Later, Buy Now Pay Later, partial payment, COD with minimum ₹199 advance, and international bank transfer where applicable.
No. Pure COD is not available as a standard option. COD requires a minimum advance payment of ₹199, and availability may vary depending on order value, location, and checkout offer.
Yes. Offers, gifts, discounts, partial payment terms, COD advance, exchange eligibility, and related checkout benefits may vary depending on order value, product, location, and checkout offer.
Yes. Exchange, return, partial payment, COD advance, gift, and discount terms may vary based on the checkout offer and order value. Applicable terms are shown or communicated before order completion.
Yes. Celestora may decline any return, exchange, replacement, credit, or refund claim in cases of misuse, suspected fraud, false claims, missing proof, delayed reporting, tampered products, or mismatch with dispatch records.
Yes. Celestora offers jewellery in 999 silver, 925 Sterling Silver, 62.5% silver, and other clearly mentioned silver purities. The exact purity is mentioned on each product page near or below the price. Kindly check the product details carefully before ordering.
No. Not every product is 925 Sterling Silver. Celestora offers different silver purities including 999 silver, 925 Sterling Silver, 62.5% silver, and other purities depending on the product. Please check the purity mentioned on the product page before placing your order.
Yes. Celestora is certified by the Bureau of Indian Standards. BIS Certification No. HM/C-9790211128.
Celestora jewellery is hallmarked wherever applicable. Hallmarking depends on the product type, purity, and applicable hallmarking rules.
Yes. An authenticity certificate is included in the box with every eligible order so you can shop with confidence.
Yes. Celestora is GST registered. GST No. 04AASPC6137A1Z5.
No. To reduce paper wastage under our Green Initiative, we do not include paper invoices in the box. A digital GST invoice is issued and can be requested by contacting us on WhatsApp at +91 7719656135 or by emailing support@celestora.in.
Yes. Celestora jewellery comes with added tarnish protection through our TarnishGuard™ coating, designed to offer up to 6x better tarnish resistance compared to regular untreated silver jewellery.
Celestora jewellery is water-resistant for normal handwash and light splashes. However, it should be kept away from seawater, swimming pools, hard water, chemically treated water, perfumes, lotions, sprays, makeup products, and harsh chemicals.
Celestora has an average customer rating of 4.8 out of 5 and is trusted by thousands of customers for quality, finish, and a reliable shopping experience.
Celestora focuses on clearly mentioned silver purity, BIS certification, hallmarking wherever applicable, authenticity certificates, careful quality checks, secure payments, and customer-first support.
Yes. Every order goes through a quality check before dispatch. We also maintain dispatch and packaging records to help verify order condition if required.
Yes. Celestora offers jewellery in 999 silver, 925 Sterling Silver, 62.5% silver, and other clearly mentioned silver purities. The exact purity is mentioned on each product page near or below the price. Kindly check the product details carefully before ordering.
No. Not every product is 925 Sterling Silver. Celestora offers different silver purities including 999 silver, 925 Sterling Silver, 62.5% silver, and other purities depending on the product. Please check the purity mentioned on the product page before placing your order.
Yes. Celestora is certified by the Bureau of Indian Standards. BIS Certification No. HM/C-9790211128.
Celestora jewellery is hallmarked wherever applicable. Hallmarking depends on the product type, purity, and applicable hallmarking rules.
Yes. An authenticity certificate is included in the box with every eligible order so you can shop with confidence.
Yes. Celestora is GST registered. GST No. 04AASPC6137A1Z5.
No. To reduce paper wastage under our Green Initiative, we do not include paper invoices in the box. A digital GST invoice is issued and can be requested by contacting us on WhatsApp at +91 7719656135 or by emailing support@celestora.in.
Yes. Celestora jewellery comes with added tarnish protection through our TarnishGuard™ coating, designed to offer up to 6x better tarnish resistance compared to regular untreated silver jewellery.
Celestora jewellery is water-resistant for normal handwash and light splashes. However, it should be kept away from seawater, swimming pools, hard water, chemically treated water, perfumes, lotions, sprays, makeup products, and harsh chemicals.
Celestora has an average customer rating of 4.8 out of 5 and is trusted by thousands of customers for quality, finish, and a reliable shopping experience.
Celestora focuses on clearly mentioned silver purity, BIS certification, hallmarking wherever applicable, authenticity certificates, careful quality checks, secure payments, and customer-first support.
Yes. Every order goes through a quality check before dispatch. We also maintain dispatch and packaging records to help verify order condition if required.
No matching questions found. Try a simpler keyword like hallmark, delivery, return, COD, tarnish, or tracking.
FAQ Category
Silver Authenticity
Answers about silver purity, hallmarking, certification, and trust.
Yes. Celestora offers jewellery in 999 silver, 925 Sterling Silver, 62.5% silver, and other clearly mentioned silver purities. The exact purity is mentioned on each product page near or below the price. Kindly check the product details carefully before ordering.
No. Not every product is 925 Sterling Silver. Celestora offers different silver purities including 999 silver, 925 Sterling Silver, 62.5% silver, and other purities depending on the product. Please check the purity mentioned on the product page before placing your order.
Yes. Celestora is certified by the Bureau of Indian Standards. BIS Certification No. HM/C-9790211128.
Celestora jewellery is hallmarked wherever applicable. Hallmarking depends on the product type, purity, and applicable hallmarking rules.
Yes. An authenticity certificate is included in the box with every eligible order so you can shop with confidence.
Need more detail?Use the search bar above or contact Celestora support.
FAQ Category
Shipping
Delivery timelines, dispatch process, courier updates, and order movement.
Yes. Celestora ships across India. If your pincode has a rare serviceability issue, our support team will guide you with the available delivery option.
If delivery is not possible at your pincode through our regular courier partners, we may guide you with an alternate prepaid delivery option where available. If delivery cannot be completed, your paid amount will be refunded.
Pure Cash on Delivery is not available as a standard option. COD orders require a minimum partial advance payment of ₹199, and the exact advance amount may vary depending on order value, location, and checkout offer.
Most orders are delivered within 3 to 6 days after dispatch. Main cities usually receive orders in 3 to 4 days, while interior or remote locations may take 5 to 6 days or longer depending on the courier route.
Need more detail?Use the search bar above or contact Celestora support.
FAQ Category
Orders
Order confirmation, tracking, updates, and support after purchase.
Once your order is dispatched, Celestora shares the tracking link through WhatsApp and email. You may also receive SMS updates from Shiprocket or the assigned delivery courier.
Yes. You may receive updates for order confirmation, availability, dispatch, courier tracking, and delivery through WhatsApp, email, SMS, or the courier partner.
Order changes are possible only before dispatch or before the tracking link is shared. Please contact us as early as possible, preferably within 3 hours of placing the order.
Address or phone number changes can be requested only before dispatch or before tracking is shared. Once dispatched, address or phone changes may not be possible.
For prepaid or partial-paid orders, WhatsApp confirmation is recommended for faster processing and better courier coordination, but it may not always be a blocker if payment has already been received.
Need more detail?Use the search bar above or contact Celestora support.
FAQ Category
Care
How to keep your silver jewellery clean, shiny, and protected for daily wear.
Avoid chemical exposure, keep your jewellery away from chemically treated water, and store it in a sealed plastic pouch or airtight packaging when not in use.
Yes. Normal handwash and light splashes are generally fine. However, avoid prolonged water exposure, hard water, seawater, swimming pools, and chemically treated water.
No. Please avoid showering, swimming pools, seawater, hot tubs, and chemically treated water, as these can damage the finish and increase tarnishing.
Yes. Avoid direct or indirect contact with perfumes, lotions, makeup, sunscreen, hair spray, body spray, cleaning products, and chemical products.
Yes. Celestora jewellery is suitable for regular wear. Wearing silver often may help reduce oxidation compared to leaving it exposed in open air, but avoid rough handling, pulling, scratching, and chemical exposure.
Need more detail?Use the search bar above or contact Celestora support.
FAQ Category
Returns
Replacement and exchange guidance for wrong, damaged, or defective items.
Yes. Returns are possible only under defined conditions. Wrong, damaged, defective, missing-item, size issue, and change-of-mind cases must follow Celestora's return timelines, proof requirements, tag conditions, self-shipping process, and quality check process.
No. Approved return refunds are generally issued as 925 Credits, not as cash refunds or original payment refunds, unless Celestora specifically approves otherwise in exceptional cases.
925 Credits are Celestora's store credit system. They can be used for future purchases on Celestora, subject to the validity and terms shared at the time of issue.
Need more detail?Use the search bar above or contact Celestora support.
FAQ Category
Payments
COD, prepaid orders, payment safety, and checkout support.
Yes. Celestora supports secure payment options and follows a trust-first shopping experience with order updates, authenticity assurance, and customer support.
We accept UPI, cards, credit card EMI, net banking, wallets, Pay Later, Buy Now Pay Later, partial payment, COD with minimum ₹199 advance, and international bank transfer where applicable.
No. Pure COD is not available as a standard option. COD requires a minimum advance payment of ₹199, and availability may vary depending on order value, location, and checkout offer.
Yes. Offers, gifts, discounts, partial payment terms, COD advance, exchange eligibility, and related checkout benefits may vary depending on order value, product, location, and checkout offer.
Need more detail?Use the search bar above or contact Celestora support.
FAQ Category
customisation
Yes. Celestora offers jewellery in 999 silver, 925 Sterling Silver, 62.5% silver, and other clearly mentioned silver purities. The exact purity is mentioned on each product page near or below the price. Kindly check the product details carefully before ordering.
No. Not every product is 925 Sterling Silver. Celestora offers different silver purities including 999 silver, 925 Sterling Silver, 62.5% silver, and other purities depending on the product. Please check the purity mentioned on the product page before placing your order.
Yes. Celestora is certified by the Bureau of Indian Standards. BIS Certification No. HM/C-9790211128.
Celestora jewellery is hallmarked wherever applicable. Hallmarking depends on the product type, purity, and applicable hallmarking rules.
Yes. An authenticity certificate is included in the box with every eligible order so you can shop with confidence.
Need more detail?Use the search bar above or contact Celestora support.
FAQ Category
repairs
Yes. Celestora offers jewellery in 999 silver, 925 Sterling Silver, 62.5% silver, and other clearly mentioned silver purities. The exact purity is mentioned on each product page near or below the price. Kindly check the product details carefully before ordering.
No. Not every product is 925 Sterling Silver. Celestora offers different silver purities including 999 silver, 925 Sterling Silver, 62.5% silver, and other purities depending on the product. Please check the purity mentioned on the product page before placing your order.
Yes. Celestora is certified by the Bureau of Indian Standards. BIS Certification No. HM/C-9790211128.
Celestora jewellery is hallmarked wherever applicable. Hallmarking depends on the product type, purity, and applicable hallmarking rules.
Yes. An authenticity certificate is included in the box with every eligible order so you can shop with confidence.
Need more detail?Use the search bar above or contact Celestora support.
Still deciding?
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