Yes. Celestora jewellery is made from real 925 sterling silver.

Yes. Celestora is certified by the Bureau of Indian Standards (BIS).

Certification No. HM/C-9790211128

Yes. Our silver jewellery is hallmarked for authenticity.

Yes. We provide an authenticity assurance for our silver jewellery, so you can shop with confidence.

Yes.

GST No. 04AASPC6137A1Z5

Yes. Our jewellery is protected with TarnishGuard™ coating, designed to offer up to 6x better tarnish resistance for everyday wear.

Our TarnishGuard™ coating helps protect your jewellery from almost all kinds of tarnish, so you can wear it confidently in everyday settings. However, prolonged exposure to chemicals or hard water, including tap water and swimming pools, can still cause damage.

Celestora is rated 4.8/5 by customers, and people love us for our quality, finish, and trust-focused experience

We focus on genuine 925 sterling silver, BIS certification, hallmark assurance, careful quality checks, and customer-first support so you can shop with confidence.

Yes. Every order goes through a quality check before dispatch to help ensure you receive the right product in excellent condition.

Yes. We ship across India.

Yes. We ship internationally to 100+ countries. International shipping charges are extra.

The exact delivery ETA shown at checkout or on your order page is the most accurate timeline for your order.

Yes. We use air shipping on eligible routes to help move orders faster and more securely.

Shipping charges, if applicable, will be clearly shown at checkout before you place your order.

If your package arrives damaged, please refuse delivery if possible, or contact us with photos. We will replace it free of cost in eligible cases.

Yes. Our repair support service is available only for orders delivered within India.

Once your order is shipped, you will receive tracking details so you can follow its journey.

You can check the most accurate delivery timeline on the checkout page before placing your order or on your order page after purchase.

Yes. COD may be available on eligible orders depending on your location and order details.

Yes. You will receive updates related to order confirmation, shipping, and tracking.

Please contact us as soon as possible after placing your order. We will try our best to help if the order has not already been processed.

If you receive the wrong item, please report it within 2 days of delivery. You may be eligible for a replacement after verification.

Please report it within 24 hours of delivery with a proper unboxing video, and keep the Do Not Remove Tag attached. Eligible cases will be reviewed for replacement.

You can contact us on WhatsApp at +91 7719656135 or email us at support@celestora.in

Yes. You can chat with us directly here:

https://wa.me/917719656135

Your Celestora jewellery is built to last, but a little care goes a long way.

We recommend avoiding contact with water to help maintain shine and finish for longer.

Yes. Avoid contact with perfumes, body sprays, lotions, chemicals, and sweat to help maintain your jewellery’s shine.

Yes. Always remove your jewellery before showering, swimming, or working out.

Wipe it gently with a soft dry cloth after use to remove moisture and oils.

Store each piece separately in an airtight storage bag to help prevent scratches and oxidation.

No. TarnishGuard™ offers added protection, but prolonged exposure to chemicals, hard water, and improper care can still cause tarnish or damage.

No. Warranty does not cover tarnish, discoloration, or damage caused by contact with chemicals, hard water, or improper care

No. Celestora will not be liable for tarnish or damage caused by exposure to chemicals, hard water, swimming pools, or improper care.

Yes. As part of Celestora’s Green Jewellery Initiative, we offer lifetime repair support on a chargeable basis to help extend the life of your jewellery and reduce unnecessary waste.

We do not offer general returns. Returns, replacements, or exchanges are only possible for wrong, damaged, or defective products, subject to policy conditions.

You are eligible for a replacement if you receive a wrong, damaged, or defective item and report it within the required time.

Damaged or defective items must be reported within 24 hours of delivery with a proper video, and the Do Not Remove Tag must still be attached.

If you receive a wrong item, please report it within 24 hours of delivery along with proper unboxing video.

Exchanges are only possible if you receive a wrong, damaged, or defective product.

Customized, used, or tag-removed items cannot be returned or exchanged.

Yes. We provide doorstep pickup for eligible returns, but only from the original shipping address depending upon availability at your pincode.

All requests go through a thorough quality check. We verify originality, signs of usage, and wear and tear before approval.

Celestora Credits are our store credit system. If an eligible item passes quality check, credits may be issued and can be used on any future purchase.

Celestora Credits are valid for 3 months from the date of issue.

Yes. We focus on a secure and trustworthy shopping experience so you can place your order with confidence.

Available payment methods are shown at checkout. These may include prepaid payment options and Cash on Delivery on eligible orders.

COD may be available depending on your location, order value, and the offers applicable at checkout.

Yes. Depending on the offers available during checkout, the exchange policy may vary. You will always be informed of the applicable terms on the checkout page before placing your order.

Replacements or Celestora Credits are processed within 7 to 10 working days after inspection.

Yes. Celestora reserves the right to decline returns or exchanges in cases of misuse, inconsistent claims, or suspected fraud.

Yes. All disputes are subject to Chandigarh jurisdiction.

All repair requests are assessed by our Quality Team. Repair feasibility depends on the condition of the jewellery and the availability of required components.

Not always. If stones or parts are missing, repair may not be possible, or additional charges may apply if replacement components are available.

Yes. We ensure transparent communication and cost estimates before proceeding with any repair.